Frequently Asked Questions - FAQs
1. What kind of products does Zenaria offer?
Zenaria specializes in curated homeware that blends elegance, functionality, and creative design. Our collection includes items such as handcrafted ceramics, decorative accents, tableware, textiles, and other distinctive pieces to elevate your living space.
2. Are your products ethically sourced?
Yes. We are committed to working with suppliers and artisans who share our values of sustainability, ethical production, and high-quality craftsmanship. Many of our pieces are handmade or produced in small batches.
3. Do you ship internationally?
At the moment, we primarily ship within [your country – e.g., Australia, the UK, etc.]. However, we are working on expanding our international shipping options. If you are located outside our current service area, feel free to contact us directly for special arrangements.
4. How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Shipping times vary based on your location, but most domestic orders arrive within 5–7 business days. You’ll receive tracking information as soon as your order is dispatched.
5. Can I return or exchange an item?
We want you to love every Zenaria piece. If you're not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please visit our [Returns & Exchanges page] or contact us for further assistance.
6. Do you offer gift wrapping or personal notes?
Absolutely. We offer elegant gift wrapping and handwritten note options at checkout. Whether it's for a housewarming, wedding, or personal treat, we’re happy to help you make it special.
7. How can I contact Zenaria for support or product inquiries?
You can reach us via email at [zenariasales@gmail.com] or use our contact form on the website. We aim to respond within 1–2 business days.